10 of the Best Call Centre Phone Business Solutions in March 2024
Are you searching for the best call centre? Search no more as the solution you seek is right here. Are you worried about deciding the best call centre to select for your small or large-scale business? Cast-away your worries as we have carefully selected some top-ranked phone systems for you. Aside from choosing these call centres, we also considered and listed some of their outstanding features.
For further information and pricing on phone systems, click here.
The Best Call Centre Phone Business Solutions
Standard features of call centre software typically encompass various forms of call routing, including interactive voice response (IVR) and on-hold messaging, among other functionalities. Some call centre service providers also offer comprehensive Software as a Service (SaaS) platforms, such as Contact Center as a Service (CCaaS) and Contact Platform as a Service (CPaaS).
Moreover, utilising a unified software platform allows businesses to gather and analyse data pertaining to all aspects of their communication operations, spanning from key performance indicators (KPIs) for phone agents to workflows leading to optimal customer resolutions. This enables the generation of reports on efficiency and productivity, facilitating clear avenues for improvement.
With the advent of software-based call centre solutions, the marketplace has become increasingly competitive, with existing Voice over Internet Protocol (VoIP) providers vying with traditional phone companies to offer tailored plans. Here are the top call centre platforms for March 2024:
- Zendesk Talk: Leading overall choice
- RingCentral Contact Centre: Ideal for expanding businesses
- Freshdesk Contact Centre: Perfect fit for established enterprises
- LiveAgent: Optimal for delivering text-based assistance
- Aircall: Excelling in traditional call centre operations
- Twilio Flex: Tailored for customisable call centre solutions
- Channels: Premier option for outbound calling services
- Five9: Top pick for automated call routing capabilities
- Dialpad: Excellent for dedicated phone support and sales teams
- Convoso: Ideal solution for telemarketing firms
UK VoIP Providers |
Company |
Price |
Free Trial |
Customer Rating |
Who is it Best For |
|
£19 per user, per month |
✓ |
4.7 |
Small businesses with big growth plans
|
|
£9 per user, per month |
✓ |
4.6 |
Small businesses looking for a cheap and easy solution
|
|
£12 per user, per month (billed annually)
|
✓ |
4.4 |
Telesales teams and small businesses with high turnover
|
|
£6 per user, per month |
✓ |
4.4 |
|
|
£10 per user, per month |
✓ |
4.3 |
Companies that need to communicate remotely
|
|
£7.99 per user, per month (billed annually)
|
✓ |
4 |
Small businesses with varied departments
|
|
£14.99 per user, per month
|
X |
3.9 |
Small companies that are based online
|
What Is Call Centre Software?
Call centre software platforms automate the routing of inbound and outbound calls between customers and agents. They often incorporate Interactive Voice Response (IVR) features to streamline routing, decreasing the reliance on live agents. These platforms are predominantly cloud-based, utilising Voice over Internet Protocol (VoIP) systems. This enables both you and your customers to make web-based calls, such as through click-to-call links on your website.
Benefits of Call Centre Software
Other useful links about Business Phone Systems:
Horizon Phone Systems For Business
Cisco Phone Systems
Mitel Phone Systems
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