Best Call Centre Phone System Solutions
Are you searching for the best call centre? Search no more as the solution you seek is right here.
Are you worried about deciding the best call centre to select for your small or large-scale business? Cast-away your worries as we have carefully selected some top-ranked phone systems for you. Aside from choosing these call centres, we also considered and listed some of their outstanding features.
Here is a list of the top-ranked call centres for your phone system:
The Nextiva centre, one of the top-ranked call centres, uses VoIP (Voice over Internet Protocol) technology. With about $50 for a large team and $20 for a small group, you can subscribe to the Nextiva centre per month.
The Nextiva centre will help you to carry out the process called Call Queuing. Call queuing is an important feature that allows the system to program your phone to place all incoming calls in the order of preference using VoIP technology.
Call queuing will prevent your incoming calls from being directed to your voicemail number as a recorded audio voice urging the caller to wait will be repeated with a touch of music, keeping your caller entertained.
2. Ring Central call centre
The Ring Central call centre is ranked as the best video conferencing provider, and the centre possesses the best VoIP technology.
The Ring Central offers many benefits that are dependent on the plan you will be opting for. For example, you don’t have access to the video conferencing feature if you subscribe with the least amount of money, which places you in the essentials stage, the first stage.
The centre features four different subscription plans: Essentials, Standard, Premium, and Ultimate.
3. 8×8 call centre
The 8×8 call centre enhances customer service experiences. With the inculcation of features like the IVR (Interactive Voice Response), queued callbacks, chatting platforms, and so on, the 8×8 call centre carries out its functions effectively.
Since the 8×8 call centre provides real-time data and facts, your business will perform excellently in customer services.
Your excellent performance is based on the fact that you will be opportune to know your clients on a more personal level, helping you to serve them better. This is possible because of the Artificial Intelligence (AI) feature of the 8×8 call centre.
It uses CRMs like Zendesk, Salesforce, Microsoft dynamics, e. t. c. which will serve as aids in making sure your software works alongside your customer service system.
4. Cloud talk call centre
The cloud talk centre is a good innovation for most work-from-home clients. It stands out compared to another call centre as you can use them almost anywhere outside of your office.
This call centre has a remarkable feature to help you decipher the next customer or client you are to speak with while the system places such a person on hold or queue. This feature gives you the room to rehearse your lines properly before you pick up your call.
Opting for the Cloud talk call centre will help see that you can measure your customer or client responses to the services you offer, thereby giving room for adjustments by you, if necessary.
You will also be free to select the language that best suits you due to its user-friendly feature. You are also at liberty to choose the subscription plan you prefer: the starter, essential, or the expert features.
5. Avaya call centre
The Avaya call centre has excellent features that will be helpful for your business. Although it is not as refined as other call centres like Ring Central, it is worth opting for.
The Avaya call centre aims to offer two essential functions, and they are voice and digital functions. The digital function enhances your option to send SMS, emails, and so on.
One of the benefits of the Avaya call centre is that it gives cognizance to time management due to its voice-to-text feature.
You may decide to pay for its subscription monthly or after each use.
6. Five9 call centre
The Five9 call centre is suitable for use anywhere based on your preferences as it is suitable for remote jobs. Voice notes are recorded with high quality to make them useable whenever you need to access them.
The security or safety level is at the maximum, assuring you that no intruder can bump into your privacy. This feature thereby helps you focus on other essential aspects of your business.
The Five9 call centre is quick in operations and reliable due to its robust security.
Some features of the Five9 call centre; CRM integration, Call queuing, Predictive dialling, and Analytics.
7. Fresh caller call centre
This call centre uses cloud operations to carry out its essential functions and a 14-day free trial as a bonus. It is an excellent centre for customer management due to its features.
There are four stages for the subscription plan in the Fresh Caller Call centre. The stages are:
- Sprout- $0
- Blossom- $19
- Garden- $40
- Estate- $59
The payment method for this call centre is quite different from other call centres. Aside from the monthly payments per user, you must pay per minute on any call, including incoming or outgoing calls.
The charge per minute is dependent on factors like; country, nature of the call- incoming or outgoing, the device (phone) in usage, and the browser in use.
The incoming rate is charged to be as low as $0.016, while the outgoing is charged $0.022.
Best Call Centre Phone System Solutions
The choice of deciding the best call centre for your phone system is a critical one as you cannot just select anyone based on the fact that the subscription fee is low as the features and benefits of all call centres should be your primary focus. We have carefully reviewed the above top seven call centres to make the search and selection easy.
Please go through them with an open mind to decipher which of them will be the best for your business. You can read more about the best call centre phone solutions here.
Other useful links about Business Phone Systems:
Horizon Phone Systems For Business
Cisco Phone Systems
Mitel Phone Systems
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