Bridgevoice Phone Systems
Bridgevoice is a New York-based telecommunications provider company established almost 30 years ago, with decades of experience in VoIP (Voice over Internet Protocol) services. Currently, they offer two services: carrier voice and direct inward dialling, also known as DID, which customers can use through their online automated carrier platform. These services can be purchased on a small and large scale, depending on the business size, reflected by their platinum, gold and silver tiers consisting of different rates and targets.
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Bridgevoice Phone Systems – Carrier Voice Services
The Bridgevoice online platform lets clients voice and video call anywhere at any time, with easy accessibility and guaranteed protection from hackers that risk compromising data. Through VoIP solutions, Bridgevoice allows customers to make these calls at high bandwidths and low latency, as long as there is internet access in the area, in an optimised process.
Furthermore, calling line identification ensures that the user receiving the incoming call can see the telephone number and identify the person making the call, making it easier to manage calls effectively. Suppose there is an issue with the Bridgevoice platform or users have a query. In that case, an online helpline is available at any time, working all year to answer requests and solidify their quality customer support.
As mentioned above, Bridgevoice offers three levels of carrier voice service depending on the company’s preference. The Silver level is rate centric, implying that it is the most cost-effective with competitive rates and the most beneficial for clients who do not need to make as many calls or are just starting. It also has dynamic routing, which chooses the optimal route from multiple and gives a faster, more reliable connection when there is a fault, in contrast to static routing.
For example, the rates for United Kingdom mobiles are 0.018p per minute, although this varies based on provider. The international rates are also discounted. Alternatively, the Gold level is quality-centric, compromised by a higher price but better resolution. However, United Kingdom mobile rates are 0.38p per minute, supported by more carriers. Lastly, the Platinum level has the best voice termination, allowing for the ideal long-distance calls over VoIP and, therefore, the optimal deal for businesses, consisting of the highest rates.
Bridgevoice Phone Systems – Direct Inward Dialing (DID) Services
Direct inwards dialling is a way for callers to access the specific telephone line within a business that they need straight away through an extension, instead of reaching for the busy mainline that often results in a call queue or has an automated voice menu that needs to be answered. It utilises the PBX (Private Branch Exchange), which is its internal network and uses a trunk with multiple channels allowing for simultaneous phone calls to take place at once.
Bridgevoice allows companies to utilise their DID services by providing virtual numbers that callers can reach them by, whether mobile, landline or toll-free. Quotes vary based on country, number type, the number of extensions you need, and the number of users. Still, overall it is a cost-effective way of handling your business calls that improves time management and allows for queries to be resolved quickly and efficiently. Moreover, international numbers can assist your business in developing globally and expanding your customer base, making the company more well-known and successful.
The DID services come with numerous features that optimise how you manage your calls. For example, advanced settings like call forwarding can transfer calls that are made to the wrong department without having to end the call and give the client a new extension number, as well as allowing three-way calling if more employees need to be added to the conversation to gain more information and resolve the issues faster.
The call recording feature is helpful for training purposes so that new employees can understand the company’s values, how they treat their customers, and being used in disputes as evidence. Lastly, ring groups are a way of distributing calls to be answered as fast as possible. This is either by many telephone lines ringing simultaneously from the same caller or sequentially, whereby the call is transferred to another line if the first does not pick up. This keeps going until the call is answered and stops the call from terminating if one line does not pick up.
Bridgevoice Phone Systems – To Conclude
Overall, Bridgevoice promotes their online platform, which provides voice calling and DID services that customers can use anywhere through VoIP as long as they have a stable internet connection. They offer different rates and quotes based on the type of business and their requirements, as reflected by the different tiers.
Other useful links about business broadband
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