Bloomfire Collaboration Platform
Bloomfire is a platform that connects people, knowledge, behaviours, and business outcomes. The result: Your organisation collaborates with the customer more effectively and efficiently than ever before, achieving repeatable customer success with better insight into the needs of their customers.
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Bloomfire History
In 2010, Josh Little founded Bloomfire in Salt Lake City, Utah. The company is now headquartered out of Austin, Texas, backed by Austin Ventures. The CEO is Mark Hammer.
Bloomfire’s integrated suite of online apps and services is easy to customise, use, and deploy. Whether your organisation is in education or healthcare, government or business services, Bloomfire will help you engage customers and employees in a collaborative experience – with just the right amount of information – to help them get the job done.
Bloomfire Customer Reviews |
Ease of Use |
4.2/5 |
Customer Service |
4.3/5 |
Features |
4.1/.5 |
Value for Money |
4.1/5 |
Likely to reccomend? |
8.1/10 |
Bloomfire Infrastructure and Platform
Bloomfire Knowledge Management Platform is the leading digital workplace for the enterprise. The Bloomfire platform allows people across an organisation to capture work-related knowledge from any device from anywhere, organise it into digital books and collaborate around it within a secure enterprise environment.
Bloomfire’s patented content management technology, Bloombook, enables knowledge capture and sharing in real-time while providing a single platform for organising and sharing knowledge across any enterprise. Bloomfire Knowledge Management Platform provides an array of features that enhance the value of Bloombook, such as intelligent search and discovery, architecture and design tools, social collaboration tools and more.
In addition to being able to easily share large volumes of knowledge across the organisation with a single click of a button, Bloomfire Knowledge Management Platform users also have access to an intuitive interface to search all their information – regardless of who created or protected it – or who else has rights to see it.
Bloomfire drives more excellent value for business users and IT by giving employees what they need to be more productive and organisations an IT roadmap that helps liberate knowledge from the confines of individual email accounts to a single collaborative environment.
Bloomfire Products and Services
- Analytics: – The Bloomfire Platform features analytics that empowers business users to gain instant insight into their organisation’s performance. Bloomfire Analytics allow users to quickly identify areas of opportunity and take action through critical metrics and benchmarks. Using Bloomfire Analytics, enterprise leaders can also track progress toward goals, evaluate the efficiency of a process or team, and determine how to optimise workflows. In addition to these standard analytics, an additional module for Salesforce Analytics Cloud is currently in preview.
- Bugs: – Bloomfire allows users to capture, organise and share bugs and issues in real-time across an organisation, private or public. Bloomfire Bugs facilitate collaboration between IT, business and support staff because it combines updated information on bugs with the context needed to prioritise repairs or other changes.
- Chats: – Bloomfire Chats enable businesses of all sizes to engage customers powerfully by allowing users to drive forward conversations with customers directly through synchronised threaded discussions. Bloomfire Chats allow organisations to have a one-to-one conversation with each customer on topics of interest, including those embedded within the customer’s journey from within their own data experience.
- Documents: – Bloomfire Documents allows users to create and edit documents, charts, discussions and plans. Bloomfire Document is an extension of the platform that makes it easy to capture, organise and share work-related documents within an organisation’s workforce.
- Inquiries: – Bloomfire Inquiries allow businesses to receive customer feedback on their products or services. Bloomfire Inquiries provide customers with a simple user interface that enables them to give their opinions or experiences in a structured format, which organisations can then use for product development purposes. Bloomfire Inquiries utilise a personal social network approach that makes it easy for customers to engage with each other through comments and discussions.
Bloomfire – To Conclude
Bloomfire is also used by 1000+ independent developers from all over the world. Independent developers use Bloomfire APIs to make it easier for Bloomfire customers to work together in a way that is most meaningful for them (and their customers), including several recent projects like:
Bloomfire is available as a web application and through native apps across multiple platforms, such as Android, iOS and Windows.
Bloomfire helps organisations communicate with customers in new and innovative ways that are extremely valuable for businesses and customers. Bloomfire helps businesses provide customers with the correct information at the right time through a personalised customer experience. Bloomfire ensures that all information necessary to complete a task or satisfy an inquiry is available on-demand, aligned with business goals, and shared by passionate employees passionate about their work and the customer they serve.
Other Useful links
Sugar CRM
Teamwox
Workbooks
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