Airespring is a company headquartered in Van Nuys, California. It operates nationwide and worldwide and primarily focuses on managing services to provide managed connectivity services to various businesses worldwide. It brings these benefits to the businesses that it serves in many ways, including voice connectivity, data connectivity, failover, security, overall unified communications, network management and a broad range of IP services.
It has become quite a name in the industry, now serving over 14,000 small, medium and large enterprises that often function in multiple locations and are usually focused on operating in urban locations. There are already at least 18 major metropolitan markets in the United States alone that have their markets supported by Airespring’s specialist services.
Airespring – Company History
The company was not the industry’s oldest, founded by brothers Daniel, David and Avi Lonstein in 2001. The sale of ADDTEL Communications Inc in 1997 was an essential part of making the company’s creation happen. ADDTEL was, until then, their privately held company until SA communications took an interest and paid the trio handsomely. They didn’t squander this massive chunk of money, and they all reinvested sizeable chunks into getting their new company off the ground.
Like the old one, the new company was designed to focus on selling switched long-distance services. The specific focus of Airespring was catering to small to medium size businesses and benefiting from focusing on the multilocation enterprise market. Airespring has grown relatively rapidly in that time, benefiting greatly from its founders’ experience and financial solid starting point.
This expansion means that Airespring’s portfolio now includes dedicated Internet, MPLS VPN, SD-WAN, managed security such as DDoS mitigation and firewalls, F Annette and VoIP/SIP trunking services. The company’s expansion perhaps took its most significant leap when in the year 2014, they acquired simplyCT; a specialist hosted contact centre provider.
What Makes Airespring Unique?
The company still prides itself on being family-owned. They are now a leading provider of cloud communications, managed connectivity and managed security. Through this, Airespring has become well known as a company that takes support and service to a higher level than its competitors. This method of operating has earned the company awards in the past, especially for its customer experience, which is often a weakness for many competitors in the industry.
This is arguably the main driving force in the company’s growth during its 20 years of service, ensuring that Airespring achieves repeat business and retains its customers by maintaining a good relationship with them and providing an outstanding service. Its customer base both nationally and globally continues to increase, and this evolution has happened whilst the company has remained debt-free. Whilst other companies only dream of this sort of year-on-year improvement, Airespring has achieved it via organic growth. These are some of the benefits of starting with wealthy owners who are close-knit and experienced in their field.
Whilst the verified number is still slightly smaller, Airespring claims to provide his services to the 22,000 enterprise locations across the globe. They state that their mission is to help their clients connecting communicate efficiently, and judging on the company’s growth, this task is being completed with great competence. Airespring’s personalised service plays a vital role in making this happen and preventing the company from stagnating or moving at a snail’s pace that some of their rivals move at.
Airespring’s Customer Base
The size of Airespring’s customer base means that they essentially have a lot of things on their hands every day. They process nearly 6 billion calls per month, making them one of the largest SIP network operators in North America and the most globally.
Whilst they were founded in the US and still have the bulk of their customer base there, their SD-WAN global private network spans every continent. These are complicated communication and network challenges that require specialists in their field with both knowledge and expertise. Inevitably this means that Airespring has to stay on top of cutting-edge and constantly evolving technologies constantly. So far, Airespring has managed to do an excellent job of this. Still, digital transformation and communications will continue to be an area of innovation. It will be crucial that the company stays on the ball if it wants to maintain its place as an award-winning leading company in its field.
Often with such premium services come high prices to match. Especially when looking for a company that treats its customers with the care and attention that Airespring does, you can expect to pay a premium price. Requires time, people, and a lot of dedication to keep such a large customer base happy both through the provided service and consistent care and attention. However, for now, Airespring has managed to keep its prices competitive even whilst providing its award-winning customer service.
Airespring – To Concude
Things have certainly gone well for Airespring in their first 20 years of operation. We’ll have to see how well they can keep up with the industry and its constant changes to keep their positive direction going for another 20 years.
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