AccuConference is a private company founded in 2002 that provides conferencing solutions to businesses. Since then, it has been acquired by the Cloud Communications division of NTT, offering a range of solutions conferencing solutions so that businesses can use a progressive platform to conduct meetings. As these calls are made using the cloud, they are more secure, faster, higher quality, and scalable so that more participants can join. For businesses wanting to develop, improving your phone system with these solutions can help your company achieve better communication and success.
AccuConference: Cisco Cloud
Cisco Cloud is a type of Unified Communications software whereby are communications are made using the cloud. It is a type of VoIP technology instead of using traditional desk phones to make voice calls and receive incoming calls. Instead, the phones are connected to the internet, allowing them to be made on any device as long as it is connected to broadband and encourages remote working.
This way, engaging with clients is more flexible. You can do it from any location, hence increasing the pick-up volume of calls because you can work from home too. This software is handy for employees who can work from home, reducing the need to be in the office and making work a more comfortable environment.
There are both voice and video capabilities on Cisco Cloud, meaning that conferences can be both over the phone, using a handset, or on the computer and with a webcam. Having a choice between the two is helpful because businesses with fewer employees can benefit from video. There are fewer people to focus on, making visualisation easier. On the other hand, larger companies are better off using audio and maybe a few webcams because there are many participants with ideas and input, so it would be quicker to speak or screen share.
|UK VoIP Providers
|£19 per user, per month
Small businesses with big growth plans
|£9 per user, per month
Small businesses looking for a cheap and easy solution
|£12 per user, per month (billed annually)
Telesales teams and small businesses with high turnover
|£6 per user, per month
|£10 per user, per month
Companies that need to communicate remotely
|£7.99 per user, per month (billed annually)
Small businesses with varied departments
|£14.99 per user, per month
Small companies that are based online
AccuConference: Microsoft UC
Microsoft UC is a combination of Microsoft Teams and Office 356, a software that provides many different modes of communication and collaboration in one. Microsoft Teams, formerly Lync, is a platform that offers voice calling, video calling, instant messaging and sharing files (downloading and uploading) on one interface, reducing the need to scroll through numerous different applications to find a specific chat or join a conference.
- Here, colleagues can multitask and simultaneously send appropriate attachments, message group members privately or voice call whilst attending a conference, therefore being more productive without it necessarily being harder. Another part of Microsoft UC is Outlook 365, a collection of Word, PowerPoint, and Excel.
- Whilst this is not concerned directly with conferencing, it is a productive tool that can help improve the quality of conferences. For example, Outlook encourages colleagues to email attachments, share files and comment on work done by other colleagues, which can be used in a conference to help reinforce an idea using the included software.
- Screensharing in a conference is an effective method for sharing a PowerPoint presentation summarising a project. Excel can reinforce figures and graphs illustrating how well the company is doing or areas they could improve. Ultimately, these programs help to make conference calls more enriching.
AccuConference: Cloud Voice
Cloud Voice is another solution offered that uses VoIP to make calls easier to manage for businesses. As it operates using an internet connection, calls can be taken from anywhere as long as there is broadband or sufficient data, increasing the pick-up rate and being especially helpful at peak times when call volumes are high.
There are multiple business features associated with Cloud Voice that manage how we take calls and improve their efficiency; the most useful and time-efficient of these features is auto-attendant. Acting as a receptionist, the system takes incoming calls and plays an introductory message, asking a series of pre-recorded questions. Callers then vocally answer these questions or press the digit with the corresponding answer, then the call is transferred to the appropriate extension.
This prevents queues from accumulating when all callers use the same line. An employee has to figure out the reason for the call and manually transfer it to an employee, averting the customer’s time wasted. After calls are transferred, they can also use the hunt groups feature, whereby multiple telephones ring at once, increasing the chance of an agent picking up the call when the others are unavailable, therefore handing calls in a more resourceful manner.
AccuConference – To Concude
In conclusion, AccuConference business customers are offered NTT Cloud Communications solutions, making conference calling cheaper and more productive, using a range of software and platforms to improve their quality.
Other useful links about business phone systems
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